Secret Hotel = Nasty Surprise

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katysmiff9's review of Lastminute www.lastminute.com

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“Secret Hotel = Nasty Surprise”

Written on: 14/08/2013 by katysmiff9 (1 review written)

I have used lastminute.com before to book 'secret' hotels but my most recent experience has put me off for life. Whilst I appreciate it must be difficult to check the credibility of all the hotels listed on the site, I don't think it's fair when a hotel is chosen that has a mere 48% satisfaction rate. You are ultimately relying on lastminute.com doing their homework. This is not being done and they will lose credibility and customers as a result.

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