written by Landens439 on 30/08/2016
My experience with this company has been dreadful!!
I have never come across a more unorganised travel agents who completely messed up my holiday experience, made promises they could not stick to and lied throughout. This company is a complete shambles. The staff are extremely arrogant and rude, clearly have no customer service skills, they shout down the phone and should all be sacked. I WARN YOU DO NOT USE THEM. Bluddy joke !!!!!!!!!!!!!!
As rated by our community of reviewers
Princessg's Comment
Written on: 09/09/2016
I AGREE DONT USE THEM!!!
Would not be using this travel agent again!!!
Myself and my friend booked a holiday in January for November at the sands. However, on getting information from Barbados, i was told that it will not be ready. I was informed of this information twice and had pictures. But Kenwood travel refused to listen to me, their attitude from booking agents to customer service staff to managers are really rude. Good customer service is definitely not mirrored at Kenwood travel. Please DO NOT BOOK WITH THEM! Go somewhere whereby they listen and don't just care about your money and fully inform you of your rights as a valued customers.
Princessg's Comment
Written on: 09/09/2016
I AGREE DONT USE THEM!!!
Would not be using this travel agent again!!!
Myself and my friend booked a holiday in January for November at the sands. However, on getting information from Barbados, i was told that it will not be ready. I was informed of this information twice and had pictures. But Kenwood travel refused to listen to me, their attitude from booking agents to customer service staff to managers are really rude. Good customer service is definitely not mirrored at Kenwood travel. Please DO NOT BOOK WITH THEM! Go somewhere whereby they listen and don't just care about your money and fully inform you of your rights as a valued customers.
Princessg's Comment
Written on: 09/09/2016
I AGREE DONT USE THEM!!!
Would not be using this travel agent again!!!
Myself and my friend booked a holiday in January for November at the sands. However, on getting information from Barbados, i was told that it will not be ready. I was informed of this information twice and had pictures. But Kenwood travel refused to listen to me, their attitude from booking agents to customer service staff to managers are really rude. Good customer service is definitely not mirrored at Kenwood travel. Please DO NOT BOOK WITH THEM! Go somewhere whereby they listen and don't just care about your money and fully inform you of your rights as a valued customers.