Hotel great but Jet2 provide nothing

Just come back from a great holiday in Tossa de Mar, Costa Brava, the great, Jet2 had no part of.
After a perfect flight from Manchester we collected our luggage at Barcelona Airport Terminal 2,came out of arrivals where we saw a Jet2 rep holding a board, gave our names to her, she told us to wait just outside the door with others who were waiting for a transfer cooach (time 11.40am)
After a short while the rep came out and told the now quite large group to follow her, she set off at quite a pace, a good job we are fit, she took some keeping up with,we arrived at a transfer desk to be given instructions of where to board the coach and the coach number, as we were waiting at the desk, the Jet2 rep gave us very short letter, welcoming us to the Costa Brave, the letter also stated that most holidaymakers to this area do not need a rep and to watch the hotel notice board for details of our return flight.
Once we were given the coach number and some very loose instructions as to where to board the coach the Jet2 rep was off, that was the last time we had any contact with anyone from Jet2 until checking in at Barcelona Airport twelve days later.
We were told to go past the taxis and cross over to join coach 212, again we had a sizeable walk, eventually finding the coach parking area but we could not find coach 212, no surprise, the number was on the roof, a friendly Spanish coach drive pointed us to our coach, we boarded, some people already on it who said they had been on the coach since 11.20.
The coach seemed to fill up and we set off at 12.25 for a journey via terminal 1 to pick some more people up, the journey then started properly, we joined the motorway to reach our first drop off in Lloret, we then went round and round Lloret dropping off at many hotels, we actually saw Lloret Bus Station 5 times, after we thought we had seen all we could see of Lloret we arrived at the coach operators garage where we had to change on to another coach for the rest of the journey.
In the Jet2 brochure it stated a 1 hour 30 minute transfer, our transfer started at 12.25 and we reached our hotel at 3.10, I make that 2 hours 45 minutes.
I will say again the Oasis Hotel was great and the staff so friendly and helpful. Other British operaters in the hotel were Shearings and Leger both had people on site to talk to and arange optional excursions for their clients, if we wanted anything we looked at their notices on the hotel board to give us some ideas of what to visit.
Just before our return the French Air Traffic controllers decided to go on strike, some flights cancelled etc, our point of call for information was the hotel reception, thankfully Jesus the receptionist was great, he went on line and on the phone to find information which in our case was for an unaltered flight time.
If the outward transfer was bad, the return transfer was horrendous, we were picked up from the Oasis Hotel at 6.05 for a 12noon flight,last check in 10am. Five people were already on the coach, the driver never moved from his seat, we loaded our own luggage in the side locker.Our first pick up was at another Tossa hotel, we then went to Lloret to pick up at a number of hotels, we then went to Blanes to pick up at a couple of hotels, at this point we thought we will be joining the motorway now, not so, we took the ordinary roads to Malgrat where we toured the resort to pick up more people, we then went round and round Santa Susana picking up ones and two's, one of the pick ups was under the railway line to a hotel where the coach did about a seven point turn to get the coach facing the way we needed to go, after this we moved on to Pineda (Market Day) to pick up one person, we now thought we must be our way to the airport, how silly to think this, our next point of call was Callela Tourist Office where we sat 15 minutes waiting for a passenger or passengers to show up, the driver phoned somewhere and we continued our journey without them, no not to the motorway but to yet more pick ups from Callela hotels, it was now past a joke.
We joined the motorway and arrived at terminal 2 at 09.50 for a latest check in of 10am, we quickly got our luggage and scurried to the terminal, and advertised transfer time of 1 hour 30 minutes became a transfer of 3hours 45 minutes, in England a journey this long would have a comfort/refreshment break.
Our advice is go to Tossa de Mar and to the Oasis Hotel, both are 5 star, but do NOT use Jet2.