written by Cestrienne on 28/05/2015
We are a couple in our mid seventies and to save hassle, we booked through Inghams, flights, transfers and hotel in Bellagio. We booked in January for May and booked a room with a lake view.
Thank goodness, we did it all through the excellent Deva Travel of Chester.
THREE days before our flight, we had a call from Deva saying that because of a computer error, the hotel had not received our booking.
The admirable young lady at Deva obviously pulled out all the stops and saved the situation. We ended up in a nice large room with a partial lake view from a balcony.
Inghams gave us one free excursion which we took. We booked another activity, a wine tasting. This is where it almost becomes amusing. We were given a ticket for 21st and the tasting was on the 20th. We turned up on the wrong day.
The local rep seemed to find it odd that I double checked the time and date for the return pickup.
The large act in the farce came when we and some other Inghams guests went to the Flybe desk where we had been told to go, congratulating ourselves on being at the front of the queue.
A flustered rep came round and directed us to another Flybe desk round the corner and we found ourselves at the back of a long queue.
Inghams had said that feedback forms would be handed out. They weren't and we and our companions in misfortune wondered why ;-)
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