amsterdam travel

4.7 / 5
97% of users recommend this

239Roach's review of HouseTrip -


“amsterdam travel”

Written on: 04/04/2014 by 239Roach (1 review written)

I booked an house from your site but everything (address and photos) were different, only host was correct. The host helped me to reach that house but the house was terrible. I showed the booking papers to host. She told me that that address is hers but it was not available at that period. When I called your office the person who replied me told me that address and photos correct! I sent the photo of booking papers and the photos of house but It took almost 4 hours to convince him. I had a baby with me and we were on the street without a place to sleep.

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Andrewhousetrip's Comment

Written on: 07/04/2014

Hello, my name's Andrew and I work for HouseTrip.

I'm so sorry for the awful experience it sounds like you went through. If you would please reply to this comment and let me know the username of your HouseTrip account (or your Booking ID) so that I can investigate.

Thanks very much,

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