HotelsOne - Review

3.7 / 5
67% of users recommend this

Guest's review of HotelsOne -


“So I book a week stay at a Florida hotel 10 weeks ago...”

Written on: 10/03/2013

So I book a week stay at a Florida hotel 10 weeks ago via Hotelone. Just to be safe I call the hotel in florida and they do not have my reservation because even tho Hotelone charged me 1255.00 for 6 nites, they, by their own admission failed to book my reservation. So now I'm angry and tell Hotelone to cancel the reservation which they actually never made. They stated it's their policy to charge 237.00 for this cancellation even tho I called 7 days in advance. So I call the Florida hotel directly and by shear LUCK they find me a room for the week I wanted and for all the abuse I got from they gave me a break on the room rate. This should be reported to the better business bureau but I have a busy life and no time for the hassle. DO NOT and I repeat DO NOT use this booking agency !!!!!!!!!!!!

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Hotelsone's Comment

Written on: 12/03/2013

Dear sir/ madam,

We're sorry to hear that you have had a bad experience with our website. Can you please send us your booking number, so we can try to solve this problem? Thanks for mentioning it to us.

Kind regards,

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