POOR CUSTOMER SEVICE/FALSE ADVERTISING & AVAILABILITY !!!

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken anything and it should still be in my bank - NOPE Had to get their Directs department contact my bank with Authorisation Codes etc. NIGHTMARE. I finally got it back after all the expense in phone calls etc. But in my opinion IT IS FALSE ADVERTISING and MISLEADING INFORMATION. A small Goodwill gesture for my losses would be appreciated - BUT - They don't seem CARE. I am a regular Customer with them and NEVER experience anything like this before AND don't wish to in future. SORT IT OUT Hotels4u or you will lose GOOD CUSTOMERS.