Awful customer service

Hotels4u.com - www.hotels4u.com
★★★☆☆
2.6
From 116 reviews
43.0% of users recommend this

Kolby140's review of Hotels4u.com - www.hotels4u.com

“Awful customer service”

★☆☆☆☆

written by Kolby140 on 04/07/2014

Difficult to get through on the phone - long waiting time. Took 3 emails before I got a response by which time they said because it was now 3 days before the check-in date I couldn't make a change.

No effort or care to try and help me re-arrange booking. Which is pretty bad business because if they had then I would have re-arranged, even in a different hotel for a fee. But no, just not bothered to help me.

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