Rubbish service

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Hotels.com - www.hotels.com
★★★★☆
3.8
From 194 reviews
76.0% of users recommend this

njpeet's review of Hotels.com - www.hotels.com

“Rubbish service”

★☆☆☆☆

written by njpeet on 31/07/2015

I booked a hotel in London via hotel.com. 2 days before the booking i was emailed to say the booking could not be fulfilled and promping me to call a telephone number in the USA. I called UK customer services and was put on hold for ages. The operative that I was oh hold for then disappeared due to a faulty line. I would have expected him to make an attempt to call back. Anyway, he didn't so I went to booking.com which I usually use and found a better hotel. I won't use hotel.com again.

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