JJ149 - easy to follow customer service

★★★★★
4.5 / 5
93.0% of users recommend this

ospreysteve's review of Holiday Gems - www.holidaygems.co.uk

★★★★☆

“JJ149 - easy to follow customer service”

Written on: 14/11/2017 by ospreysteve (1 review written)

I have booked on line with you before so I was expecting a call to tell me the price had changed. When I got the call I was told that the apartment was dearer but your representative had worked out a cheaper alternative for me to consider. He also explained to me what I would need to do going forward in terms of checking documents and adding extras from the airline.

My flight, transfer and hotel vouchers came through the next day allowing me to complete all my arrangement.

Thanks for taking the stress out of booking so quickly

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