Holiday Gems - www.holidaygems.co.uk Review

Holiday Gems - www.holidaygems.co.uk
★★★★★
4.5
93.0% of users recommend this

Safarifun's review of Holiday Gems - www.holidaygems.co.uk

“I phoned up holiday gems recently because I had once...”

★★★★★

written by Safarifun on 21/06/2018

I phoned up holiday gems recently because I had once used them several years back when I went to Egypt and I wanted a good location there again at a reasonable price in a good location at a respectable hotel for myself, Sister and friend/s for next March 2019. I was a bit sceptical at first having read some very recent negative reviews about holiday gems but thought I would go by my previous experience which had been a good one . I got to speak with a very cheerful, friendly and helpful Agent indeed. I was offered the Panorama Bungalows Hotel in Hurghada all inclusive with deluxe sea view rooms . Although we later discovered the hotel was not as central as I had explained we would have liked, the trip advisor reviews were reasonably good and we are happy with the price charged and large deposit paid. The agent was very reassuring and patient with my phone calls answering questions . I would definitely say she had a professional approach . I booked the holiday through the agent with confidence because she took the time to explain everything with me and answered my subsequent e-mails very promptly after the paperwork came through the post . She assured me that it was the final price and I have the documents to prove it . I would say she is a credit to holiday gems and from her efforts this lady more than deserves the booking fee charged. Her conduct was nothing like other negative reviews I’ve read about this company. I even briefly spoke to a different agent whilst the person I dealt with was on the other line and she sounded as equally helpful and very polite. Please pass our gratitude on to the person I dealt with with a view to continuing a good relationship with your company for any remaining queries on the present and future bookings . I would recommend your company to anyone as a result of my experiences so far and advise they ask to speak to the person I dealt with. Thank you again .

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