Item: Hays Travel www.haystravel.co.uk
Rating: 1

Archerpd259's review of Hays Travel www.haystravel.co.uk

“Angypangy”

★☆☆☆☆

written by Archerpd259 on 08/03/2016

I have booked a holiday to skiathos, greece and have had so much trouble getting the paperwork. I rang today to pay the balance of the holiday and wanted to pay for pre-booked seats. I was told that they could be paid for when paying the balance and am now told that I pay for them 90 days before we go when we can choose our seats. I have booked enough holidays over the years to know this but have always paid beforehand. You cannot believe anything you are told by them. I actually went into the Thomson shop as I was worried about this holiday and they thought the paperwork was very sparse. I only hope we get our tickets 2 weeks before we go. I will never ever go with them again as they are a most inefficient company. I only wish I had read the reviews before using them.

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Stir09's Comment

Written on: 09/03/2016

they are terrible at sending paperwork out but good at making things up to cover their mistakes we have a major complaint ongoing with them from last August and still not resolved we were lead to believe we booked a resort and location we showing them in their own brochure they never discussed or showed up anything else when we booked, told us they would everything out to us to check over, they did not we found an email from 2 weeks before we travelled saying something had been amended to our holiday when we printed attachment off, wrong Hilton resort booked on a wrong Island over 200 miles away, when we called them next day they said our mistake we had asked for this other resort and Island, its not even in their brochure they are a complete nightmare and will say anything to clients to cover their we still chasing them for money

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