Worst Customer Sevice EVER!

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★★☆☆☆
1.6
14.0% of users recommend this

HeatherF12345's review of Hayes

“Worst Customer Sevice EVER!”

★☆☆☆☆

written by HeatherF12345 on 24/05/2014

We had booked our honeymoon to Kenya, however in light of foreign office advice we are no longer to travel there. We had already paid £300 to Hayes and Jarvis which they had kindly said we could transfer to another holiday. However once we had found an alternative holiday on 'Thomson tailormade', (part of the same company) we were told that the price they can do is £300 more! And no they cannot match it as it is an amendment to a booking rather than a 'new booking'. Therefore whichever way we look we are losing £300!
The manager was completely un-thoughtful, rude, a really bad listener and even said that they 'cannot have me on this line anymore as they need to take other calls'.
I will NEVER EVER book with Hayes and Jarvis ever again, they have made £300 out of me and also almost ruined the fun of booking our Honeymoon!

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Hayesandjay's Response to HeatherF12345's Review

Written on: 18/07/2014

Hi, we believe this issue has been resolved. We hope you had a lovely honeymoon. Thanks, the Hayes and Jarvis Social Team

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