written by Mosesy383 on 21/08/2017
My parents both disabled pensioners phoned globle hoppers as I saw an apartment in Benidorm for them next to the beach good price the man in the phone told my mum he had a good cancellation in a hotel for the same price as the apartment that she was enquired about , she was told great hotel sea view with balcony short walk to beach great mum said go head book so guy on phone booked assistance for airport for them both and transfer, only to arrive by bus in Benidorm at 2am in the morning to be dropped of at wrong hotel who told my parents there hotel was miles away and phoned them a taxi to which took them miles away on the motor way to a hotel next to a bus station no sea view no balcony and to many miles for disabled pensioners to walk to beach so they left hotel after few hours sleep £600 to sleep in a hotel for few hours we tried to get some compensation back without any joy disgusted with this company
As rated by our community of reviewers
Ghcustomeservice's Comment
Written on: 23/08/2017
Since you were not a party member it is inappropriate to discuss the booking in detail but we believe you have already been in contact with our customer service team about this matter. We understand that your parents were given accurate information about the hotel and asked to check its suitability before it was booked – they were also given assistance when they requested it from overseas and we can only apologise if you remain dissatisfied with the service they received.
Kendo89's Comment
Written on: 03/09/2017
Yes do not book with these bunch of liars who promise you sea views,balcony or only 2 mins from beach that you pay extra for. Total rip off because when you get there it's a different story