Gala Hotels Reviews - www.galahotels.com

★☆☆☆☆
1.4 / 5
36
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Latest Reviews

★☆☆☆☆

“Do not use this company”

Written on: 06/11/2017

Like many other reviews on here I have had a very bad experience with this company and I would strongly advise that you do not make a booking with them. I booked a hotel in Warsaw following a search on Trivago. However, like many other customers, I received a notification that the hotel was no longer available but the company still debited my credit card. You cannot contact the company by phone and email's get the same response that a refund will be provided in 21 working days. I have… Read Full Review

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★☆☆☆☆

“we cancel our reservation. Because we do not get in...”

Written on: 06/11/2017 by TaniyahConway (1 review written)

we cancel our reservation. Because we do not get in touch with the hotel in Havana. we want to receive our money back as soon as possible, if you can write off within 2 min. after booking, you can also deposit it back immediately. (why wait 21 days?) we checked several hotels and they were not familiar with gala-hotels (a.o. Krasnapolsky Amsterdam, NH hotels Maastricht and Amsterdam), we will post this on your site and by trust-pilot, and a update each day with the names of the hotels… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 20/10/2017 by maria59t (1 review written)

Please be aware this company is not ethical and does not fulfil its service or customers obligations. it takes your money for a booking and does not confirm for weeks (all the while gaining the benefit from the cash in its coffers)then it advises that it cannot fulfil its booking saying it will refund the money - I'm still waiting and its still out there advertising its rooms… Read Full Review

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★☆☆☆☆

“terrible experience! ”

Written on: 14/10/2017 by Herndonsf32 (1 review written)

I wish I had read all these bad reviews before using this company!! Had booked a room for a couple of nights, choosing the more expensive option - room with free cancelation. After having to cancel the room, the full amount has been charged. Despite all the data and prices where still in the galahotel system - the company denied their mistake. The telephone support was rude and uncooperative. I am rather shocked! After a serious complaint about their handling I got a reply per mail with… Read Full Review

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★☆☆☆☆

“No refund given”

Written on: 06/10/2017 by Fred-Jones-Brown (1 review written)

The website offered rooms at a specific hotel that I wanted to stay so went ahead with the booking. They quickly took money off my credit card but then emailed to say that there were no rooms available at my chosen hotel. They offered an unsuitable alternative so I requested a refund at the beginning of September but still no sign of it, despite them promising that it would be sent within a few days. I have chased and been assured that the money would be refunded but still no sign of it. I… Read Full Review

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★☆☆☆☆

“Don't take thefts at recommend hotel seriously”

Written on: 27/07/2017 by Cooper316 (1 review written)

Don't use...I had money stolen from hotel room safe and Gala hotel staff aren't interested and the hotel staff neither and tried to make out I was a lair!!! Disgusting treatment. What was meant to but inexpensive stay tuned out to be double due to €100 been stolen...which when on a tight budget with my 14 yr old son isn't good as has ruined our holiday because having to watch what we spend so we can eat and drink for last few days.... DO NOT RECOMMEND ANYONE USE THIS COMPLETLY!!!!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS WEBSITE”

Written on: 23/04/2017 by Lizeth416 (1 review written)

I booked a 4 star hotel in Lisbon and received the voucher and confirmation number and paid the hotel in full. The next day the company contacted me and said they have relocated me to another hotel - this hotel was a 3 star that had horrible reviews. They told me it would be the same price and when I went online to see the price is was substantially cheaper than what I had paid. I called the company which I believe is located in Cyprus - I was on hold for 30 minutes and then the phone went… Read Full Review

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★☆☆☆☆

“IMMORALS”

Written on: 22/04/2017 by SavvasChr (1 review written)

I have requested my money back for two bookings that I have made because of health issues I cancelled my trip. They replied that they will refund me within 3-6 days. It’s been now 3 months and still nothing. They do not even answer to my mails. The worst company EVER. I even complained through their website a month ago. They replied to me that their bank is still processing my request…. I am very angry about this. I will post this message every day, everywhere in the internet until they… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 06/04/2017 by GabrielleHowe (1 review written)

Hi I cannot believe this company is allowed to exist. I had to cancel my hotel booking the 11/03. It was supposed to be fully refundable. I have sent 5 emails so far and each time I get a generic response say my refund is being processed and noting has happened almost a month later. I have read the reviews on Trustpiolot and hundreds of people have had the same experience. Please don't book this company. … Read Full Review

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★☆☆☆☆

“NO REFUND 19 days after cancellation”

Written on: 29/03/2017 by AliyahMcGrath480 (1 review written)

Hello, booked through galahotels, cancelled 15 minutes later, credit card was immediately debited for 552 USD, 19 days later I am still waiting for a refund, and not being very hopeful reading the different reviews. STAY AWAY from galahotels.com… Read Full Review

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★☆☆☆☆

“Promised transfer was not made, refund request not...”

Written on: 28/03/2017 by badgala (1 review written)

I book a recent trip to Kuba and chose them because they offer a free transfer to Habana. I found the rep but he had not transfer, set me up with a very expensive Taxi and said that i would get reimbursed by the main office. so far i have send about 30 emails with out any response. … Read Full Review

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★☆☆☆☆

“I booked a Gala hotel for Havana On February 14, 2017...”

Written on: 18/03/2017 by Skyler260 (1 review written)

I booked a Gala hotel for Havana On February 14, 2017 and they immediately charged my credit card for $1300.00. I cancelled the reservations an hour later, well within my cancellation period. They acknowledged the cancellation but reminded me of the small print on their refund policy, that it can take up to 21 days for a refund. It has now been 31 days and still no refund. When I contacted them yesterday about it, they promised that someone from a "related department" would get back with me… Read Full Review

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★☆☆☆☆

“Gala Hotels from Hell”

Written on: 24/02/2017 by kamelelkomaty (1 review written)

Please, please be aware. Don't consider using Gala Hotels at all cost. They are out there to take your money. I booked a hotel in Cairo, Egypt with them from 22/3/17 for 8 days. I paid by credit card, after reading the previews I immediately decided to cancel my booking on 27 / 1 /17. I received an email confirming that my booking had been cancelled successfully, however I received no refund for my booking I emailed them requesting my money back as I cancelled my booking straight away with at… Read Full Review

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★☆☆☆☆

“4 Months waiting for Refund”

Written on: 24/02/2017 by Jerome333 (1 review written)

I am still trying to get refund for canceled booking from October 2016 till today and nothing received yet! Not sure, how this company is working if I am calling and writing emails in order to get back MY money for already 4+ months!! Isn't it ridiculous!!! So I am saying that do not trust and do not start your work with Galahotels if you do not want to waste your time and money!! … Read Full Review

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★☆☆☆☆

“Avoid galahotels - Still waiting for the refund”

Written on: 02/02/2017 by 366Marshall (1 review written)

Still waiting for the refund after cancellation I had to cancel a part of my trip to Cuba and therefore the hotels I booked via galahotel. I informed them one month in advance and received a reply that the reimbursment would take place within 21 days. I received this email early December, coming back from my trip at the beginning of January I checked my account and no refund was executed. I have sent several reminders in which I politely asked for information on the refund and its status. I… Read Full Review

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★★★★★

“SO FAR SO GOOD!...”

Written on: 31/01/2017 by denisebadger108 (1 review written)

After making a booking through GalaHotels.com last week, due to reviews on this and other sites, I was becomming increasinly anxious that I may have made a terrible mistake. I'm here to say however, that I spoke to the hotel directly this morning and my fears were put to rest. Our reservation is already there in their system, even though it's not until April. The agent assured me that everything is in order. We booked an all-inclusive at a fraction of the price offered by any of the US booking… Read Full Review

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Anise16's Response to denisebadger108's Review

Written on: 15/05/2017

So how was your trip?

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Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

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Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

Reply to this comment

Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

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★☆☆☆☆

“PAYMENT TAKEN = NO ROOM & NO REFUND!! NO RESPONSE EMAILS!”

Written on: 12/01/2017 by MMBearDoll (1 review written)

Beware beware beware of gala hotels. on december 24th 2016 took payment for our hotel stay at the birmingham airport uk novotel.... within minutes they confirmed they were unable to accept the booking as no room was available. However payment was taken from my credit card without any refund given up to this point. The company are not responding to my emails. My credit card company is arranging a chargeback – no thanks to gala hotels practise!! On the same day i then managed to secure my… Read Full Review

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★☆☆☆☆

“Original Booking Unavailable/ Relocation Offer...”

Written on: 16/12/2016 by Blake2707 (1 review written)

I made my hotel booking online for a particular hotel offered for a specific date and area. Although I immediately received confirmation and printable voucher confirming my booking the next day I received a phone call from an unknown number, the person was from Gala Hotels asking me to reply to an email that had been sent to me, but gave no other information before putting the phone down. On checking my emails, Gala Hotels had sent a message to say that my original booking could not be… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 17/10/2016 by Jacobl168 (1 review written)

I booked a room in Havana, Cuba for 2 nights on the galahotels.com website and received an electronic confirmation and electronic voucher for the O'Ferrill Hotel. To accomplish this booking I had walked about a mile to find a hotel in Havana that had a business center because internet connection is very difficult to find and runs very slow in Havana. Upon arriving at the hotel I was informed that galahotels had not booked the rooms for which I had received confirmation and the electronic… Read Full Review

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★☆☆☆☆

“ZERO CUSTOMER SERVICE!!!! STAY AWAY!!!!”

Written on: 15/10/2016 by Reynoldspk431 (1 review written)

One of the worst experiences I've ever had with a company. I booked 2 rooms through GalaHotels.com (first mistake as I should gone straight to the hotel website but thought I might get a better deal). We had a really bad flood in our house and needed emergency accommodation for 1-2 nights while the insurance response team came in to dry things out. Upon confirmation of the booked hotel rooms I realised that it had been booked for the following night and we needed the rooms straight away. I… Read Full Review

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Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

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