written by Metman2 on 20/08/2012
First of all there is no call centre number given on their website so there's way to phone them without a lot of digging for it.
Sent them 3 emails asking what had happened about my return flight but recieved no reply. After considerable hassle and costing around £100 more than I wanted to pay, I managed to get a ryanair flight back to Bristol by using the airline directly.
Useless company - never use them again!
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Truthfully's Response to Metman2's Review
Written on: 05/09/2012
This GERMAN company does not list a correct email address only a scam one. however after sending a letter to Leipzig (I refuse to phone) I did get this email address: [email protected]. Ignore all attemps at threatening letters or emails and enclose with your letter a counter claim for worry and distress caused (with a punishing daily interest) It is not your fault if they say they don't read emails. After 6 months the sent me an email saying that they would no longer pursue the claim but I was banned from using their web site, HURRAH, still awaiting to hear about my compensation.