Expedia - www.expedia.com Review

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Expedia - www.expedia.com
★☆☆☆☆
1.2
8.0% of users recommend this

val194snaper's review of Expedia - www.expedia.com

“At the March this year I booked holiday package from...”

★☆☆☆☆

written by val194snaper on 28/08/2017

At the March this year I booked holiday package from Sydney to Phuket for 8 nights include flights. It cost for me $4694.20 for 3 persons include way back. Flight back was 16/04/2017, but my wife was accidentally admitted to the hospital at 15/04/2017 with terminal condition( unconsciousness.,stop breathing ,and more,....ambulance....). So it was for me very stressful situation, and after that I contact with Expedia at the same day and ask them rebook my flight two days latter according with this situation.
Contact with them was like nightmare ( very poor English communication, many times hung up without call back).
So finally they ask me my credit card details for organise the same flight, but two days latter.
At the same day I received from them travel documents without any explanation how much cost it, and OLD itinerary. So it make me sure that's everything is done....,but I check my bank and was in shock...!!!
They charge me $ 4578.00 for way back.!!! Can you believe? I check online cost of flight back and even Qantas (very expensive flight) give to me price $2500.00 for 3 passengers. Mostly of the flights give to me price around $1500 for 3 passengers.
Straight away I call to them about not authorised transection, and ask them cancel it. They promise to me call back with solution but did not.
After that I try to refund my money, but they tell tell me about policy with no refund.
Why I have double pay for way back???
I inform my bank ( St. George bank) about this case, and request block this pending transection, but officer from the bank did not do it and put this issue on investigation stage.
My request is full refund my money $ 4578.00, because I inform my bank before money came out (money was pending). Point is - this transection was not authorised by me, and not my flight confirmation ( I did not received itinerary till now).
Expedia organise for me new flight instead rebook.
This company should not exist anymore. They site must be closed now!!!
Never trust them!!!
P.S. They not provide they e-mail address for contact with them, and very difficult communicate with them by phone call. Also I ask them contact details they boss or head office, but all of my questions without answer till now.

PS. I got 100% proof of it. All documents into my PC.

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