terrible customer service

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Expedia - www.expedia.com
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cfraser44's review of Expedia - www.expedia.com

“terrible customer service”

★☆☆☆☆

written by cfraser44 on 27/05/2017

Don't use Expedia to book a trip. I needed to book a package (flight, hotel and car) with 2 people one way and only 1 person return. I was advised that Expedia could not do this and had to book the trip for 2 people one way, and arrange a separate ticket for one to return. After I booked, I found out that doing this costs an extra $500, yet Expedia did not advise me of this at the time of booking. When I contacted Expedia they stated that packages always included return and that this was a 'well known fact.' I don't travel a lot and wasn't aware that return flights were 'considered' a package. Do yourself a favour and avoid this company for travel arrangements!

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