Dobule booked me & won't give me my money back

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Expedia - www.expedia.com
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Guest's review of Expedia - www.expedia.com

“Dobule booked me and won't give me my money back”

★☆☆☆☆

written by on 20/03/2016

I booked a flight from SFO to Toronto return through Expedia. They double booked me for the same flight on same day! When i received my Visa bill and saw the double charge i called and was told (after 45 minutes) that I would have to deal with the situation directly with the airline as Expedia is "just a travel agency"! The rep also said that the Airline would just send me back to Expedia so basically i was out of luck! Seriously? I have since written a complain and called them again and all they do is put me on hold for long periods (45 minutes again) until i hang up or respond via email (after 10 days) saying thank you for your information! Do not use this site as they do not stand behind their mistakes.

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