Esperanza Travel Reviews - www.esperanzatravel.co.uk

★★★☆☆
3.3 / 5
18
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Esperanza Travel - www.esperanzatravel.co.uk

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Latest Reviews

★★★★★

“Chile flight reservation”

Written on: 16/10/2017 by crapout (1 review written)

The agent was extremely helpful and made a great effort to find the best deal for me. Very good about phoning back and resolving problems… Read Full Review

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★☆☆☆☆

“They’ve changed the price of the flight after you...”

Written on: 05/10/2017 by 282Roth (1 review written)

I’ve purchased my flight and after that I got an email from the company telling me that the price went up and they cannot guarantee the same price I had to pay more money. I think that’s ridiculous and they cannot do it to customers. It’s absurd!!!!!!!!!… Read Full Review

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★★★★☆

“flights to brazil”

Written on: 16/08/2017 by anita97 (1 review written)

Zara was very helpful in finding us the best deal for our flight to Brazil.She was attentive to our requirements and followed the process through very promptly, providing us with E tickets the next day… Read Full Review

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★☆☆☆☆

“Cannot Guarantee Prices Even After Purchasing Flights”

Written on: 28/07/2017

This issue seems to be a reoccurring one with this company: You find your flight, book it, it all seems to be confirmed and then you receive an e-mail to let you know that the airline was 'unable to confirm the seat selection due to unforeseen circumstances'. You're advised to contact the company and somehow they're able to guarantee the very same flight if you pay substantially more than the original price advertised and those unforeseen circumstances no longer apply. When I called to request… Read Full Review

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★★★★★

“My advisor Kane”

Written on: 18/07/2017

My telephone purchase of an international flight was handled politely, helpfully and very professionally. Communications were carefully handled using three way checking. Excellent service… Read Full Review

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★☆☆☆☆

“THEY CAN NOT HONOR PRICES - Don't waste your time”

Written on: 29/06/2017 by STGR (1 review written)

It is a decepcion. They offer the flight and price, trought their website and when they contact you they can not offer the price they are advertising. The poor excuse the can give you is that the site can only be updated only after 72 hours. The offer still there but they can not honor the price. Don't trust this company. Only one interpretation::::: IT IS A TRICK… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 28/06/2017 by GUSTAVOUK (1 review written)

DONT BUY FROM THEM. The good reviews are fake, all of them. As soon as I finished paying they call that I had to pay 100£ more because there was no availability, completely disrespectuful company. Dont book with them. If you really need to travel or want to have a good experience dont even try to book with them. … Read Full Review

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★☆☆☆☆

“No flight, no response”

Written on: 17/06/2017

I was referred to Esperanza Travel by Cheapflights.co.uk. They advertise flights at a great price. When you apply for the flight they accept the booking (and payment details). Next step is an e mail later to say flights are no longer available at this price presumably followed by an attempt to sell you the same flight at an enhanced rate if you respond to their invitation to call them. I challenged what was happening by e mail and they just ignored me. I've never had this experience with… Read Full Review

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★☆☆☆☆

“No flight, no response”

Written on: 11/06/2017

I was referred to Esperanza Travel by Cheapflights.co.uk. They advertise flights at a great price. When you apply for the flight they accept the booking (and payment details). Next step is an e mail later to say flights are no longer available at this price presumably followed by an attempt to sell you the same flight at an enhanced rate if you respond to their invitation to call them. I challenged what was happening by e mail and they just ignored me. I've never had this experience with… Read Full Review

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★★★☆☆

“Low price - but questionable service”

Written on: 25/03/2017 by Donnelly420 (1 review written)

I booked a flight to South America from the UK earlier this year and I found them to be the lowest price by around £100 by using flight comparison tools online. The booking, the flight everything was all fine - the product did what it said it would. The gentleman who served me was courteous and polite. However there were a few points which irked me: - upon booking and submitting card details, the price jumped up £40 or so. When being informed of this and questioning it I was told it… Read Full Review

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Gustavouk's Comment

Written on: 05/07/2017

But after you pay, the new price the flights were ok?? you didnt have any problem?

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Gustavouk's Comment

Written on: 05/07/2017

But after you pay, the new price the flights were ok?? you didnt have any problem?

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★★★★★

“Very helpful!”

Written on: 06/03/2017 by aduncan91 (1 review written)

Was very helpful in contacting me to notify me of flights not being processed after I had originally received confirmation via email.  Flight confirmation then came through quickly. Good stuff! … Read Full Review

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★★★★☆

“It is good to say that staff was very helpful while...”

Written on: 20/09/2015 by Sweeneyfx122 (1 review written)

I believe that I was not very pleased as more than once my schedule was changed therefore no peace of mind was r established until the tickets were ready for printing but I must say that staff did their best to please me in the end… Read Full Review

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★★★★☆

“I am so happy with the way this Travel Agency dealt...”

Written on: 05/03/2015 by AnaValezka15 (1 review written)

I am so happy with the way this Travel Agency dealt with the purchase of my flight. He was polite , patient , accommodating, nothing was too much.Dates and times needed to be amended, it was not a problem. Communication was excellent. Prices are not the cheapest but I still purchased the tickets from this company because it was hassle free. … Read Full Review

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★★★★★

“hassle and pain free. ”

Written on: 30/01/2015 by shamUdayar (1 review written)

I spoke to lovely gentleman named Toby. I called him at 6am after seeing an offer on their website. He told me that wasn't available but he will do his best to find me something similar. He was on the case for over 7 hours and he delivered his promises. And them 30 mins later called me back again to tell me he's been able to give me even better deal. He was a god sent gem… Read Full Review

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Gustavouk's Response to shamUdayar's Review

Written on: 05/07/2017

this is fake

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★★★★☆

“Good customer commication and service ”

Written on: 16/12/2014 by Romeo2011 (1 review written)

Happy with a holiday deal fantastic , hopefully I will use them again and my friends too… Read Full Review

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Gustavouk's Response to Romeo2011's Review

Written on: 05/07/2017

this is fake

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★★★★★

“Fantastic, efficient & friendsly service!”

Written on: 11/12/2014 by Heather43 (1 review written)

After days of searching for flights & getting conflicting prices with inconvenient travel times, I finally put in a contact request with Esperanza Travel. what a difference! Within minutes I had received an email & phone call. 15 minutes later I had booked my flight! The service I received was highly efficient, really friendly, the options were made clear, my requirements were listened to and the price was favourable compared to other companies. I am really happy and was able to relax in the… Read Full Review

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★★★★★

“Excelent service, very good price”

Written on: 02/12/2014 by Mikaela227 (1 review written)

The intervention of the person I had online was fantastic, very helpful and ready to get the best deal of my requirements Very adaptable and fast to act after my questions I have got a very good deal. I have got the ticket but I am still going to travel I hope the dealing with the flight company will be according to this. I was an error in the ticket but ir was immediately corrected I will definitely continue to use this service … Read Full Review

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★★★★★

“Good Customer Service”

Written on: 25/06/2013 by sarahjennifer (2 reviews written)

Esperanza travel UK customer service was so supportive and they gave the best flight ticket price last week which was so helpful for my budget… Read Full Review

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