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joannemorris01's review of Ebookers www.ebookers.com



Written on: 02/04/2014 by joannemorris01 (1 review written)

Avoid ebookers. My husband and I booked a hotel along with some other friends under a separate booking. I had an online chat with a member of their team for 50 minutes, to make sure I was getting the holiday I was paying for. When we arrived at the hotel we had major problems for 2 hours. ebookers had only sent through the voucher for full board when we had booked all inclusive (This was quite clearly stated on our booking). Absolutely DISASTER. Humiliated at reception in front of other guest. Luckily we cancelled the ebookers reservation and paid direct to the hotel. Spent a fortune on telephone calls to ebookers whilst trying to resolve the problem. Most unsatisfactory!!! They description of the packages they offer are not what they seem.

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