Superb Customer Service

4.3 / 5
90% of users recommend this

Guest's review of Crystal Travel -


“Superb Customer Service”

Written on: 23/02/2014

Following flights booked mid 2013, we found ourselves n the unfortunate position whereby during to ill health 2 of our party had to cancel. Upon contacting Crystal, I spoke to their advisor. From this point forward, he provided clear direction as to the options that were open for us. He kept in contact and soon as the decision was made that we had no alternative but to cancel, he carried out the necessary actions, swiftly and professionally. The Customer service and Experience that he provide in this unfortunate situation was excellent. As a result, i would not hesitate in recommending Crystal and would be more than happy to book flights with them again.

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