written by supersands on 28/06/2013
We tried to book flight for 4 persons to Dubai today after comparing prices on Travelsupermarket.com and went to the Crystal Travel website which had the cheapest prices. Everything looked good and we booked the flights and received e-mail confirmation. 27 hours later we received a phone call from Crystal Travel stating that our payment had not gone through and they invited us to book again at a price increase of £11 per person. We checked with the credit card company as they suggested and were advised that there had been no attempt by Crystal Reports to take payment. We then checked the website prices and found that they were slightly less than the original price. Crystal Travel advised us that these seats had not been available at this price for 3 days. Needless to say, our trust has gone and we are now looking elsewhere.
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