Cox & Kings Bangalore ruined our vacation

★★☆☆☆
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Storm1881's review of Cox & Kings www.coxandkings.com

★☆☆☆☆

“Cox and Kings Bangalore ruined our vacation”

Written on: 24/04/2014 by Storm1881 (1 review written)

For the first time and the last, we made the mistake of booking a "tented cottage" through Cox & Kings Bangalore, at the JLR property . To say that it was the dumbest thing we did is putting it mildly. To start with, we booked our vacation a month before. Imagine our horror, when Cox & Kings called us less than 5 days before our vacation to say that all they can offer us was the "family rooms" and not the "tented cottage" that we paid and asked for. Considering we are seasoned travelers and have been to JLR , we knew that what "family rooms" meant. And to make matters worse, Cox & Kings went right ahead and blamed JLR for the mess-up. After 2 days of "empty" promises, Cox & Kings finally "generously" offered us a place in Mysore. Really? Mysore? . The worst part is no one offered any kind of apology and acted as if it was my problem and not theirs. Never ever book or plan anything with these guys

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Coxandkingsindia's Response to Storm1881's Review

Written on: 31/10/2017

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern by emailing our customer service department along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings

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