escorted group journey classic russia

1.7 / 5
13% of users recommend this

Guest's review of Cox & Kings


“escorted group journey classic russia”

Written on: 12/06/2013

We were suppose to be on an Escorted Group Journey to Russia but we never had anyone from C&K with us.We had a local guide but only for 6-8 hrs. a day.If there had been an emergency it could have been a disaster.
At last minute our hotel in St.Petersburg was changed from a 5 star hotel to a Marriott Courtyard which was in the middle of nowhere!The hotels listed in catalog are not where you wind up!
In C&K's catalog they say all departures are guaranteed which is not true.We had previously booked a trip to Croatia and it was canceled 2 months before departure due to not enough people signed up.We were not told until 2-3 months before if the trip to Russia was going to take place and then of course airfare was higher.
I could go on but I have pointed out the major flaws.

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Coxandkings's Comment

Written on: 05/02/2014


We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_15.

Awaiting your mail,
- Team Cox and Kings India.

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