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MandyBowers's review of Cox & Kings



Written on: 04/05/2013 by MandyBowers (1 review written)

Sent my parents on a Euro trip with them.... however, the guide apparently thought it was difficult to wait for them to return from visiting Louvre Museum for 20 mins and left with out them.... while they were lost trying to find their way a country where most people don't even speak English language..... Parents almost panicked and had a heart attack... fortunately after wandering around for quite some time, they were able to get in touch with the security and get a taxi back to the hotel... Its appalling that the guide wouldnt even receive their calls and only picked up when the security guard called....On returning back to the hotel, the guide wasnt ready to even to reassure them and was cold and aloof....

We pay enormous amount (lot more costlier than other package tours) to ensure that our parents get the best experience and entrust them and their safety in the hands of the organizers... When some thing like this happens in an unknown country where people dont speak your language let alone getting around on your own is unimaginable.... WILL NEVER AGAIN TRAVEL WITH THEM OR ADVICE ANYONE ELSE TO BOOK A TRIP WITH COX & KINGS.......

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Coxandkings's Response to MandyBowers's Review

Written on: 15/05/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no?

--Team Cox & Kings India

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