SHAMBOLIC!

I have booked our holidays with co-op travel in Rochdale for the last 10yrs. This year, I needed to know if our Esta was still valid for our trip to Florida--not the most difficult of questions?? How wrong i was, one member of staff told me i would have to alter the details on it, because last year we went to a different state in the US. Another staff member told me, no, she was wrong, it was valid and just leave it. Not the conflicting answer I wanted to here a week from departure. I then asked for money to be put on my cash passport, the pathetic answer was 'you'll have to come back next Tuesday- no here can do them today (Saturday)!!!As i was leaving the shop--furious, one member of staff said she was'nt sure how to do the cash passport, but she could ring up, get the code, and HAVE A GO!!!! That answer did not exacty fill me with confidence, so i went straight to Thomas Cook who obliged immediately after laughing at the debarcle i had just encountered. I will never book a holiday again with Co-op Travel.