If I could give this organization -10 stars, I would. We booked travel (3 travellers) and paid over $10K CAD in Sept 2019. The pandemic hit, we were patient and tried to rebook but cancelled many times due to travel restrictions. We worked through email and the call centre (through many different agents, they can't seem to keep people employed - probably because people don't want to be associated with a company who are not truthful to clients). Feb 3, 2021 after many many months of requesting refund, they agreed to a full refund. Then they stalled in many ways, advising they were "chasing accounts" (who the hell is accounts??!!) for our money. They said that they had requested a refund from Air Canada on May 24, 2021, but we have confirmation Air Canada refunded Citrus Holidays on April 6, 2020. They then asked for SWIFT banking information to deposit payment (refusing to refund our original payment type which was Visa - another red flag! What kind of company is not able to refund original payment types or to Visa??!!). Fast forward to Feb 28, 2022 (after we got a lawyer involved) the lawyer with Citrus Holidays Legal, advised refund would be issued. Here we are Oct 28, 2022, 3 years from booking the travel and 20 months after being promised a refund, with nothing. There are no phone numbers, no one calls you back, and they don't reply to emails. They have essentially stolen our funds (confirmation that Air Canada refunded them for our tickets, which they have not refunded us). We never travelled to Ecuador, nor would we want to with this organization. We strongly advise DO NOT give this company or their parent company, Benz Travel, a single dime of money. DO NOT TRAVEL WITH THIS ORGANIZATION!!

Having had our money for 14 months, Citrus holidays, with a week to go, have failed to book either hotel or flights. They also have supplied no documents. With 3 wks til departure date, ringing them resulted in answer machine messages saying they would ring back.They never did. With 9 days to go, we rang the airline direct who confirmed we were not booked on any flights. Emailing Citrus rep got a reply saying the hotel wasn't opening for another month and offered 2 significantly inferior options. We rejected these and requested a refund via credit card. Strangely, Hilton were still taking bookings for our original hotel throughout our holiday dates. It seems Citrus were deliberately misleading us. I strongly suspect that Citrus has mislaid our information and, if we had not contacted the airline, we would have arrived at the airport with nothing in place. Avoid like the plague.

DO NOT USE THIS COMPANY!! 14+ months they have given excuse after excuse why they haven’t given me my refund, even though they received my refunds from airlines in August of 2020! “We are working tirelessly to process refunds”. “We have been chasing accounts to process your refund”. “You should have your refund within a few days”-September 2020 AVOID THIS COMPANY AT ALL COSTS! They are a division of @BENZ TRAVEL Supposedly bookings are protected u see @ATOL, yet they refuse to give it back, I have hundreds and hundreds of emailed excuses. If I could give them 0 stars I absolutely would!!!

You are not protected by anything re credit cards or insurance companies. Your money will be lost, please do not book. Booked a holiday from the 15TH MARCH - 26TH March, total cost £3200.00. Received back £1800.00 and did not get the holiday. BE CAREFUL BOOK SOMEWHERE ELSE

Beware as the protection afforded by ATOL will not stop you having to fight for every last penny you are entitled to should your holiday be cancelled due to covid. Citrus tried to charge cancellation fees on a holiday they could not provide and when eventually agreeing to a full refund as required by law and even their own booking conditions state they failed to make any refund payments or follow through on anything they said. Eventually we were forced to persue a claim via the credit card companies, as thankfully we used credit cards, and Citrus tried to dispute the claims and keep the whole payment once again! Thankfully and with the help of the credit card companies our claims were successful and 6 months after we should have travelled we have our money back. I have always recommended Citrus but would never ever recommend or travel with them ever again. Companies like this give the travel industry a very bad name. Beware.

Booked a holiday in January to travel to India in November this year. Paid £2200 deposit. Despite the fact that it was absolutely clear months ago that this trip could not happen Citrus insisted the £1800 balance be paid by the end of September or we would lose the £2200. Less than 3 weeks later and they called to cancel the holiday.....surprise surprise. I was asked to rebook the holiday for next year. I refused and asked for a full refund. I was then told that if I did not rebook the holiday they would not start to process the refund until March 31st 2021. UK law states travel companies must issue refunds for cancelled holidays within 14 days - Citrus point blank denied that this was the case, even though ABTA has confirmed it. DO NOT BOOK WITH THIS COMPANY - They are dishonourable to say the least.

A fantastic holiday from start to finish. Exceptionally well organised; our whole 3 weeks ran like clockwork and was exactly as described and promised. Our guides and drivers were outstanding and couldn't do enough to ensure we enjoyed every moment. All of this was combined with incredible value for money. We would definitely recommend this holiday company, and will definitely booking with them again

My partner and I booked the Southeast Asia vacation package with Citrus Holidays slated departure March 10, 2020 with finalized payment February 29, 2020. We were notified on March 4 that the original flight we booked (and paid and upgrade for) was canceled. We were offered another option at no cost, however, this new schedule had more layovers and significantly longer ground times. We replied immediately that the new schedule did not suite our needs and we did not want to complicate our travels by traveling through the US. (Our original flight was Canada to Korea to Singapore). We also noted that we initially paid an upgrade and that this should be taken into consideration. Citrus presented us with 4 other options at additional fees of $350 upwards to $1050 (all still had double to triple the amount of ground time vs. our original itinerary) which was completely unacceptable. We asked that either Citrus absorb the fee or we would have to cancel and request for a refund (1st request). We did our due diligence and followed up with Citrus all Thursday and Friday since they did not update us. We are literally left with 2 business days to organize the vacation. We stressed over and over again the urgency of the matter. Friday evening Citrus replied back offering the same American flight. We refuse the option and make our 2nd request for refund. Magically, they offer another option almost immediately. Of course, they want us to pay extra. We explain that we had already stretched our budget with our initial booking and upgrade. The lack of communication from Citrus for 2 days made it impossible to get all our personal effects organized with one business day left until departure (3rd & 4th request for refund). Saturday morning – they offered to split the difference with us – which is appreciated but should have happened on Wednesday morning. Citrus is still trying to sell us on going through with the vacation at this point. They had no intentions of looping in their customer care team to start the refund process. We refuse to accept the final offer due to poor communication and timing (we are supposed to fly out Tuesday morning). This is our 5th & 6th request to cancel. Now they tell me they do not have sufficient time to arrange cancellations with their vendors (even though they did not provide proof of hotel and travel confirmations). We gave them ample time to make cancelation arrangements had they took our requests into consideration on Wednesday morning. Now, we have heard nothing but generic “please be patient, we are looking into the matter” responses. Please be cautious reading all these great and wonderful reviews. Especially when the reviewers have only posted once or twice. I’m sure this company isn’t all bad – as long as there are no hiccups along the way to your final destination. Do your due diligence.

We really enjoyed this holiday, (the second extended trip with Citrus), which lived up to all our expectations and in some cases exceeded those. We had commissioned an extension of the 10 Day Splendours of South India holiday as offered by Citrus Travel, building on to it an additional 8 days to include some other sights we wanted to explore. This all worked very well with an excellent choice of hotels, offering a good quality of character, Heritage and interesting locations, with most of them offering very high standards of quality and service. We were delighted to experience so many different aspects of South India, mountains, rivers, lakes, animal reserves, busy cities, rural villages, temples, markets, palaces etc etc. What we also appreciated very much was being away from huge tourist locations and hotels and large tour groups. It made us feel more connected to local people and their lives and we received friendly welcomes wherever we went. The travel arrangements were superbly carried out due in the main to the professionalism, commitment and exemplary service of our Driver, who carried out a much greater role than just driving (which he did excellently), he was attentive to all our needs, comfort and safety at all times, going out of his way to ensure that all our travel and hotel reservations were organised in a timely manner, building in flexibility to accommodate any additional requests or additional local activities of interest. To that end we would also congratulate the back-office team at Citrus Travel for planning, sourcing and organising these facilities and arrangements.

My sister and I spent 16 days on this tour. The whole trip was so well organised,I would score it 5 stars. We saw many famous sites in the North and then toured the beautiful Kerala region. We enjoyed many varied experiences from staying on tea and cardamom plantations to wildlife tours, a river boat stay and visiting an elephant sanctuary. Both drivers were very skilled manoeuvring on these rather haphazard roads but a special mention has to go to the man who not only was a great driver but was great fun to tour with. By the end of the trip we were both sorry to say goodbye to our new friend who had helped us enjoy this fascinating tour to the maximum. I have already recommended the tour to several friends and suggested they ask for this man to be their driver to enjoy India at its best as he was very knowledgeable, trustworthy and patient.

Just returned from Kerala and had an amazing time. Our excellent driver certainly made our holiday and made sure everything was perfect, nothing was too much trouble. We stayed in some lovely hotels and all the food we has was delicious. The Tea Harvester had wonderful views and at the Pepper County Cyril made sure we were well looked after.The night on the houseboat was super, great food and hospitality. Saw a fantastic Martial Arts show, washed an elephant and saw some beautiful country. The last few days at the beach hotel rounded off a great holiday. We are very impressed with Citrus they gave us a very detailed itinerary, plenty of useful information and were very helpful with any queries we had. We will certainly be using them for future trips. Loved Kerala and would love to visit again some time.

Everything went smoothly from beginning to end. The hotels food and activities were all very good. The houseboat on aleppey was an amazing experience. Our driver was excellent. He was very proud to be keralan and keen to show us all it had to offer. He spoke good English too.

We booked a guided tour to India in May 2019 and after some extensive research we put our trust in Citrus Holidays. The itinerary, the overall cost, and the inclusive meals and transport arrangements seemed to fit the bill perfectly. Well I have to say that we were not disappointed. We flew to Delhi where we were picked up by our Chauffeur who stayed with us for 5 days while we explored the magical sights sounds and history of The Golden Triangle. No photograph can ever compare to seeing the Taj Mahal in real life. After completing our tour of Agra, Delhi and Jaipur we were whisked off smoothly back to Delhi airport where we jumped on an Air India flight Down to Bangalore to begin our Southern India trip.We were met again by our driver who would stayed with us for the next two weeks while trundling down through fantastic countryside experiencing the incredible changing landscapes, meeting friendly people, staying at wonderful hotels and sampling delicious food and witnessing the complicated history of this vast and incredibly interesting country.Titus,our guide was courteous,friendly,kind,and very knowledgable.He was always smiling, he had a cheeky sense of humour and nothing was too much trouble for him.So overall, we had a fantastic holiday with Citrus. Everything was organised by them and every thing went smoothly. We will definitely use Citrus again for our next big adventure.

South India tour was amazing. Was a great introduction to South India and very well organised from the moment we arrived at the airport to being dropped back for our journey home. The tour involves a lot of travel in the car so we were delighted we had such a good, helpful, knowledgeable and flexible driver who looked after us so well. We will be back!

From the moment we were picked up at Bangalore airport by our driver, everything ran like clockwork. Our driver was kind , very knowledgable, and nothing was too much trouble.The itinerary was varied, the hotels excellent,and the holiday represented excellent value for money! Well done Citrus Holidays.Heres to the next time!

We - 2 couples - spent 16 days on a well constructed tour firstly of the Golden Triangle, followed by the delightful state of Kerala. We have used Citrus on a few holidays especially Far East, and they rarely if ever disappoint. This particular tour lived up to everything we hoped it would, with the fantastic sights of Dehli, Jaipour and Agra the highlight of which was the stunning Taj Mahal. South to Kerala and a very different climate and landscape however just as enjoyable for it's fantastic scenery, lovely food and friendly people. The highlight of this part of the tour was the overnight trip on a houseboat which was truly amazing. Everything ran like clockwork thanks to our guide and our excellent driver. We thoroughly recommend Citrus who will organise every detail and at a fair price.

What a fantastic holiday. At first I was apprehensive as sometimes they are not good getting back to you when you send an email to them prior to the holiday. But what a great experience. We did the Holiday of a Lifetime and it was. Visited Bangkok/Cambodia-Siem Reap and Phnom Phen/ Vietnam-Ho Chi Min City(Saigon) and Hanoi with a boat trip to Ha Long Bay included. The airport/ bus station pick ups and drop offs were all on time and very comfortable, drivers were lovely and had all our names on a sheet. Private bus through out our journeys. Private tour guide and driver on all our excursions that were organised and all were very knowledgeable about where we were visiting. Our first guide in Bangkok was fabulous and helped us to see thing we wanted that were not on her tour and in her own time. All tours were great and well managed. The boat Trip was just amazing. Citrus did a great job organising all this, will be using them again in the future.

Visited India late November to 12 December 2019. Well organised tour with fantastic driver and guides. Unbelievable scenery and sights - almost too much at times to take in. Driver Kirishnan was a key factor for us - helpful and always trying to explain local customs and politics. Took us to see sights and experience good food along the way - thanks to him for that - he was almost like a full time guide. Would have liked to change the itinerary for more of a feel of older India and please others, be aware that there is considerable travelling by Indian road (in Indian traffic) - up to several hours a day. Highlights - Kerala boat trip - absolutely fabulous indulgence - you must try this! Low point - being bitten badly by mosquitoes in the ‘spice garden’. We will return but to a more leisurely holiday next time.