Poor customer service

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Broadway Travel www.broadwaytravel.com
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Morgthemanager's review of Broadway Travel www.broadwaytravel.com

“Poor customer service”

★★☆☆☆

written by Morgthemanager on 20/11/2012

Booked a holiday to Cyprus through Inspured Luxury Escapes (Trading name of Broadway Travel). Were very impressed with service prior to departure, everything seemed well organised. On arrival at Larnaca Airport on 29th Sept there was no taxi for us. Contacted local contact number for taxi only to be told they no longer did transfers for Inspired. Had to ring UK on mobile and was told to get taxi, pay, get receipt and send it to Inspired when we got home. Sent receipt on 10th Oct. Still waiting for money, despite two promises money would be in bank in 3 to 5 days. What a pity they should let themselves down so badly.

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