TO AVOID! Customer service as expensive as useless.

If you're doubting between using this company or any similar to save some cash, or book directly in the air company. I will recommend you to pay that extra cash because if you need the simplest request you will regret first.

1st. Their international number required your credit card, so 6.10€ as a welcome, plus a charge per minute in most of it's national services.

2nd. They keep you in the phone as many time as possible, just to increase their profit. It's pretty clear, you go with a simple request (cancel and outgoing flight, change a flight and so on) but they told you that they have to check if is possible... Yes, they do it hundreds of times per day, but still they have to check it.

3rd. They don't listen at you, they have few learned sentences that they will repeat automatically.

4th. They talk extremely slowly to maximize the profit, this is not about helping you, it's about getting as much cash as possible.

5th. And at the end, they will never tell you the prize of the service on the phone, they will finish with a "we will make some final validations and send you an email with the details". Because, like that you won't shout at them when you receive the bad news and they already got your money.

So if you're about using this service, please think it again and avoid the problems I'm having to face for just cancel and outbound flight keeping the return. I phone two times the final air company and they do it without any cost, unfortunately I made the stupid decision to use Bravofly to save just 5€, but I already pay 6€ in their inefficient customer service for nothing. And the worse, they only have to contact the final airline with a simple request.

Hope this review will help you to avoid unnecessary problems that otherwise would be much easier and fast to fix.