Fee taken without prior notice

Booking.com - www.booking.com
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daved52's review of Booking.com - www.booking.com

“Fee taken without prior notice”

★☆☆☆☆

written by daved52 on 13/10/2017

I booked an apartment in Turin. It said no cancellation fee but when I booked I was charged 93 Euro (30% of the total)immediately in case I cancel. I contacted Booking.com and they said its stated in the cancellation terms and conditions but it isn't. This is a very deceitful practice. The fee should only be taken if the customer cancels outside the cancellation period and if its going to be taken it should be stated clearly. 

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