customer service dry & unhelpful / unimpressed

After dealing with a "hotel" as they loosely use the term for all rentals they deal with customer service sided with the hotel not the customer at all. Nothing was done to look into complaints. This "hotel" was a private house so there was not a home office or corporate to call and try to hash out the issues. After doing everything on my part as instructed it turned out to be a waste of time. Asked to write a review of the stay so I did. The website then blocked the review from being seen. Stating it was against their "guidelines". I further looked into the review guidelines and this is what i found:

8. Ranking, Preferred Program, Stars and Guest Reviews
The default setting of the ranking of hotels on our website is "Recommended" (or any similar wording) (the "Default Ranking"). For your convenience, we also offer other ways to rank the hotel. Please note that the Default Ranking is created through a fully automated ranking system (algorithm) and is based on multiple criteria.

The completed guest review may be a. uploaded onto the relevant property's information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the accommodations, and b. (wholly or partly) used and placed by Booking.com at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Booking.com. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.


so in short they will only post a review if they feel it benefits the "hotel" or website. What good is a review if it doesn't show both sides of the coin?