Need to review booking for infants

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Guest's review of Booking.com - www.booking.com

“Need to review booking for infants”

★★★☆☆

written by on 03/06/2015

Recently booked a 1 night stay at a property in Brean, The Old Rectory. I Filled out the requested information for 2 adults and 4 children and duly completed the children's ages, the youngest being 1.
The perfect place came up with a family room big enough for the 6 of us to include a cot.
When we checked in, we were given a room for 2 adults, 2 children and a cot, so not big enough for all of us and the room we thought we'd booked was taken by someone else.
The information passed to the accommodation showed 2 adults and 3 children, missing off the 1 year old (I have seen similar things to this before where a child under 2 is classed as an infant and doesn't show up on the booking confirmation)
Luckily the owners of the accommodation had a spare double room which they let us have at no extra cost.
Booking.com need to review their system to ensure all children, no matter what their age, are included on the booking confirmation and on the information sent to the accommodation.
I would use booking.com again, but whilst I have an infant, will double check with the accommodation that they have all the correct information .

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