Worst service ever!!!!

4.2 / 5
85% of users recommend this

493MacLean's review of Booking.com - www.booking.com


“Worst service ever!!!!”

Written on: 11/07/2014 by 493MacLean (1 review written)

They did not honour our cancellation. Apparently if we had booked directly with the hotel : price would have been the same and we could have cancelled 24 hours in advance. Very disappointing – we will NOT be using Booking.com services again. We have been booking hotels on-line all over the world through a variety of booking sites for years, this has never happened before(even in places that we thought could be a problem). We cancelled two days in advance due to a family issue (plenty of time with all the other companies). This is a hard way to learn that Booking.com does not offer the same level of customer service.

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Booking.comteam's Comment

Written on: 11/07/2014

Hi there,

I apologize for any dissatisfaction when using our services. May I please ask your booking number? The policy is set by the hotel themselves and it may be that the cancellation policy was not free at that time. I will be happy to look into it if you can please post your booking number.

Regards, Chloe
Booking.com Customer Service Team

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