Friendly Desk help

Booking.com - www.booking.com
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From 10478 reviews
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Guest's review of Booking.com - www.booking.com

“Friendly Desk help”

★★★☆☆

written by on 10/06/2014

When i got there it was in the middle of the night so i had no choice but to stay so i did and the room was dirty. So the lady at the desk moved me to a different room then that room was dirty. We than came back to tell her She was real nice and went and checked to find us a room, i offered to walk with her but she said i didnt have to, It was not the safest area for A young white lady to be out side in the middle of the night alone but she didnt stop til she found us a good room, she called the cab company and had themn pick us up on time. As i seen it she was the only thing that made us change our mind and stay.

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Booking.comteam's Comment

Written on: 11/06/2014

Hello,

I am sorry to hear about what happened during your stay. I would like to take a look at your reservation. Can you please post your booking number for me?

Regards,
Lissa
Booking.com Customer Service Team

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