cancelled my booking!

4.2 / 5
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Guest's review of -


“cancelled my booking!”

Written on: 14/01/2014

I've booked 2 nights in Berlin for 20 EUR, I've bought a flight tickets for me & my girlfriend and now I've a mail from that they've cancelled my hotel booking! They asked me to pay more money....


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Booking.comteam's Comment

Written on: 14/01/2014

Hi there,

As we have communicated already, this was an obvious error whereby the incorrect rates were loaded at an extremely low level, which a customer may know and should understand this is not an accurate rate. We appreciate your position and as such have offered you several favorable alternatives.
We do trust that you will understand this and again apologize for the inconvenience.

Regards, Andrej Customer Service Team

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