No, no, those are liars

4.2 / 5
85% of users recommend this

Guest's review of -


“No, no, those are liars”

Written on: 14/01/2014

They've canceled a booked reservation (many of those) claiming that offers marked as "special offer" had wrong prices.

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Booking.comteam's Comment

Written on: 14/01/2014

Hi there,

As we have communicated already, this was an obvious error whereby the incorrect rates were loaded at an extremely low level, which a customer may know and should understand this is not an accurate rate. We appreciate your position and as such have offered you several favorable alternatives.
We do trust that you will understand this and again apologize for the inconvenience.

Regards, Andrej Customer Service Team

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