They cancelled my confirmed reservation

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cyniu's review of Booking.com - www.booking.com

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“They cancelled my confirmed reservation ”

Written on: 13/01/2014 by cyniu (1 review written)

They cancelled my reservation because "the price was too low". IT was a special offert. Think twice, if you are planning your vacation with booking.com! You are never sure that your reservation will be respected.

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Booking.comteam's Response to cyniu's Review

Written on: 13/01/2014

Hello,

I am sorry to hear about what happened. There was an error by loading the incorrect rates for this specify reservation as mentioned to you before. Again, I apologize for any inconvenience.

Regards,
Lissa
Booking.com Customer Service Team

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