cheat customers

4.2 / 5
85% of users recommend this

Guest's review of -


“ cheat customers”

Written on: 17/10/2013

I booked a hotel in Hong Kong through from Oct 16 to Oct 18 2013. When I arrived, I found the room was not as claimed: no AC, broekn pohone, leaking toilet tank and making loud noise all time, broken walls, no desk as showed in pcitures...... I asked cancel and refund me, they said they informed the hotel to refund me for early checking out. Later they said the hotel refused refund and could not do help.

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Booking.comteam's Comment

Written on: 19/10/2013

Hi there,
I am sorry to learn about your experience and I would like to get to the bottom of it. Could you please provide your reservation number? Once I have this information I will contact you to discuss it further.
Regards, Tal Team

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