Sorry to hear about this. When you are sent your email confirmation, the hotel is also sent an electronic confirmation of your booking. Additionally, a fax is sent to the hotel as a back up.
I would like to look into this for you, can you provide me with your booking number? You can leave it here.
Booking.comteam's Comment
Written on: 05/10/2013
Hello,
Sorry to hear about this. When you are sent your email confirmation, the hotel is also sent an electronic confirmation of your booking. Additionally, a fax is sent to the hotel as a back up.
I would like to look into this for you, can you provide me with your booking number? You can leave it here.
Regards,
Kristen
Booking.com Team