Misleading information on payment options

4.2 / 5
85% of users recommend this

hkifdashfkls's review of Booking.com - www.booking.com


“Misleading information on payment options”

Written on: 10/09/2013 by hkifdashfkls (1 review written)

Booking.com offers the option when deposit and securing reservations using AMEX. I have then been repeatedly contacted by accommodation who say they do not accept AMEX and I need to forward cc details outside of the Booking.com system. Booking.com has a clear responsibility to offer only those payment options that are accepted to avoid this. Not difficult.

Get Great Holidays Deals From Expedia

Booking.comteam's Response to hkifdashfkls's Review

Written on: 10/09/2013

Hi there. I'm sorry to hear this.
There is always a section in every accommodation page (under Policies) that indicates a hotel's accepted credit cards. Could you please post your booking number so that I can investigate further?

Regards, Konstantina
Booking.com Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Great Deals on Expedia