didn't cancel reservation

4.2 / 5
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will9833's review of Booking.com - www.booking.com


“didn't cancel reservation”

Written on: 02/09/2013 by will9833 (1 review written)

I cancelled reservation and they stated they had cancelled it. However I still got charged as no show for hotel and got charged full price. There were emails discussing cancellation fees but at no point did they state I had to reconfirm my cancellation (e.g. cancel twice).

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Booking.comteam's Response to will9833's Review

Written on: 02/09/2013


I'm very sorry to hear about this. I would be more than happy to look into this for you and assist you anyway I can. Please feel free to send me a follow up post here with your booking number or send an email. Thanks in advance and I look forward to your reply.

Booking.com Team

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Will9833's reply to Booking.comteam's Comment

Written on: 03/09/2013

982891832 but supposedly it is being looked into. Not confident though.

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Booking.comteam's reply to Will9833's Comment

Written on: 03/09/2013


I can see that your case has recently been escalated to our customer relations department. You should be contacted by one of my specialized colleagues soon.

Regards, Kelly
Booking.com Team

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