Avoid Booking.com at all costs

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Lavender81's review of Booking.com - www.booking.com


“Avoid Booking.com at all costs”

Written on: 20/08/2013 by Lavender81 (1 review written)

I have booked two nights in a hotel via Booking.com. Everything was fine until I had to cancel my trip. I went to the website and followed the instructions in the booking confirmation email: to cancel the reservation all you needed to do is to click the red "Cancel" button next to the booking. So I did. I have not received any confirmation about the cancellation but since they said that was all you had to do I thought everything was sorted.
However a day after the cancelled trip I got phone calls from the hotel that they have charged me for one night since I did not show up. I have contacted Booking.com and asked how this happened and they said there is no record of my cancellation and that I should have received a confirmation about the cancelled booking.
After this we have exchanged couple of emails, they say the hotel would not pay back the money. I told them this is really a problem with their system - that it did not send me confirmation - so I asked them to compensate me whch they refused.
I would advise those who are planning to book accommodation via Booking.com to urgently change their mind - this is not a reputable company and they will not treat you fairly.

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Booking.comteam's Response to Lavender81's Review

Written on: 20/08/2013

I am sorry to hear about your bad experience using our services. When you cancel a reservation you will receive an automatic confirmation of your cancellation. The status of your reservation can be also checked from your profile in your list of reservations. There might be several reasons why the cancellation did not work, for example the cookies of your computer or the browser you were using. For that reason a confirmation is always needed. If you wanted me to investigate this further, please send me an email with your booking number to customer.web@booking.com, I will be happy to assist you.
Regards, Eduardo
Booking.com Team

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