Terrible Customer Service

4.2 / 5
85% of users recommend this

Guest's review of Booking.com - www.booking.com


“Terrible Customer Service”

Written on: 19/08/2013

My hotel reservation was canceled because I did not respond within 24 hr on their email. After saying they accept AMEX they emailed me that they don't and when I tried to reach them to renew my credit card info they said it's canceled because I didn't reply within 24hr. Got the email on Friday called on Monday morning. Fine, I guess I was late. My fault. The 24 hour warning was in the email.

When I called booking.com they were very rude and unfriendly. Couldn't care less and and did not try to help at all.. Worst customer service ever! NEVER BOOKING WITH THEM AGAIN!

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Booking.comteam's Comment

Written on: 19/08/2013


I'm sorry to hear of your experience with us. I'd like to investigate this further. Would you kindly provide your booking number for me?

Regards, Kelly
Booking.com Team

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