Reimbursed me FULLY for their mistake

Booking.com - www.booking.com
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Guest's review of Booking.com - www.booking.com

“Reimbursed me FULLY for their mistake”

★★★★☆

written by on 10/07/2013

We booked a room at a hotel in Napa and it ended up the hotel was sold out. Booking.com put us up a another hotel in the the area - which ended up being a 5 star hotel (330.00 per night) and we had booked a 2 star ($125.00 per night). They told us they would reimburse us the difference in price but they ended up paying for the entire room.

They handled this perfectly and I will continue to be a loyal customer to booking.com.

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