just some inconveniences

4.2 / 5
85.2% of users recommend this

omabaady's review of Booking.com - www.booking.com


“just some inconveniences ”

Written on: 26/02/2013 by omabaady (1 review written)

while i was going through other users reviews and recommendations about the hotels i noticed that many people mentioned that the prices on booking.com were more expensive than the actual prices

but i thought that booking through this website was to bring the best deals to the users

and also the very inappropriate need to have a credit card is very disappointing for non-credit card holders

i booked 2 nights at monarch jeddah hotel for an excellent deal of 358 rials but they didnt give me the one-bedroom appartment similar to that in the photos they displayed

other than this, it has been a pleasure booking through booking.com

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Booking.comteam's Response to omabaady's Review

Written on: 27/02/2013

Hi Omabaady,
Thanks for your positive review.
We do try to bring you the best deals possible. If you see a cheaper price on another website, please let us know as we do have a Best Price Guarantee policy.
Regarding credit cards, this is currently the main way to secure your booking. The hotels need this as a guarantee for your reservation.
If you would like me to look into your reservation for the Monarch Jeddah, could you please post your booking number or send it to customer.web@booking.com ? I would be happy to investigate it for you.
Regards, Jasmine
Booking.com Team

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