Check what you have got

Booking.com - www.booking.com
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MauriceBall's review of Booking.com - www.booking.com

“Check what you have got”

★☆☆☆☆

written by MauriceBall on 25/02/2013

I put in the date of 1st March 2013 for 1 night in Lincoln on the search page and got what I thought was a good deal at the Holiday Express.
After completing the purchase, I printed my confirmation and then discovered the dates had been changed to 29/03/13 which is of no use to me but is also not refundable.
This is probably the last time I use this site having done so successfully in the past.
Probably my fault for not checking I was being offered the same date as I had typed in but still leaves me annoyed.
Maurice Ball

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Booking.comteam's Response to MauriceBall's Review

Written on: 25/02/2013

Hello Maurice Ball,

I'm sorry to hear about this.
I have found your reservation and will contact the hotel straight away for you to see if we can get the date amended.
We will contact you shortly by phone or email.

If you have any questions or further feedback, please feel free to let me know.

Kind regards,
Jasmine
Booking.com Team

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Mauriceball's reply to Booking.comteam's Comment

Written on: 25/02/2013

I would like to thank Jasmine for sorting out what is undoubtably my error and getting my booking for the correct date.
I will be continuing to use Booking.com for my future hotel bookings.
Thank you

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Booking.comteam's reply to Mauriceball's Comment

Written on: 27/02/2013

Hi Maurice,
Thanks for your nice reply and loyalty.
My colleague and I were happy to assist you.
Have a nice day!
Jasmine, Booking.com Team

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