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Gallegos104's review of



Written on: 14/05/2014 by Gallegos104 (1 review written)

On May 13, 2014 I tried to book a hotel that I thought was a great deal. When I was in the process of making a reservation, BookIt web site would not accept it and it keeps saying "error" and to enter city and state where I live. Even though I already entered the info. After trying it 3x and got frustrated, I exited the web site. An hour later when I checked my email, I had an email confirming the booking. It stated that it would take 7 days for the hotel to receive my booking. It also stated the the hotel/resort has a $56.00 resort fee plus $16.00 self- parking and I think it says $22.00 for valet. I called BookIt customer service to cancel it. They said the hotel charge $19.95 for cancellation fee and $25.00 if I use live customer service to do the cancellation. I explained to them that the email I received states that it would take 7 days for the hotel to get my reservation, but it had only been an hour since I tried to make the reservation and they already want to charge me $19.95. I went to the hotel actual web site and their hotel cancellation policy states that I have 3 days prior to arrival to cancel without fee. My arrival date is not until June 6 and I tried to cancel it on May 13th. The resort fee is also only $22.00. Customer service and BookIt web site state they understand and that they care about changes in customers' plan, but they want to charge you $25.00 to cancel a reservation even I explained their web site was the one screwed up with the reservation. What was I thinking trying this company!? NEVER AGAIN! I will use Expedia again where there's no cancellation fee. Or make reservation directly from the resort.

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Written on: 21/05/2014


We are sad to hear this. If you would like to speak with someone about our cancellation policy please email your name and booking ID using the contact information at the top of the page. Thank you

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