Customer assistance prior to the trip

3.7 / 5
72% of users recommend this

Guest's review of


“Customer assistance prior to the trip”

Written on: 08/01/2014

I made a error on my online booking. I booked the wrong resort in Jamaica and I had several concerns with the distance of the resort from the airport. I contacted the bookit customer service and explained the situation. The agent I spoke with was kind, understanding, and more than willing to assist me in correcting my problem. I am extremely happy about the level of customer service I received and my agent fixed my problem. I go on this vacation in May and I will follow with more information about my experience.

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Written on: 09/01/2014

We are glad we were able to assist you and we wish you happy travels to Jamaica! Please let us know if we can assist you with anything else. Thank you!

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