written by on 14/11/2013
I was charged over $15 for booking through BOOK IT.
Won't do that again, will contact the hotel directly and get the better price!
They also made a real mess of processing my credit card, and it took over 15 minuted for me to get registered,at the hotel.
The people at the hotel said the last time they had someone book through BOOK IT, it was the same problem!!
They were embarrassed!
As rated by our community of reviewers
Bookit.com's Comment
Written on: 14/11/2013
We are sad to hear that you encountered this. Please email your name and booking ID to [email protected] so that we may look into this matter and try to resolve it. We understand your frustration and will look into the situation as soon as your information is received. Thank you!